Help and contact

Answers to the most common questions. If yours isn't there, write to us.

Photos and drawing

Which photos work?

Photos in which people, animals or things are easy to see: family photos, pets, cars, holiday pictures. Sharp photos with few people work best. Very small images, for example from messengers, come out less accurate. Our AI service often turns down photos in swimwear or without clothes, such as from the beach or the bathtub.

A photo wasn't drawn. What now?

Our AI service turns down some photos, for example photos in swimwear or without clothes. We delete such a photo right away, and you don't pay for the page. Best pick another photo.

I don't like a page.

Tap the page, then “Redraw”, up to two times per page. If you still don't like it, tap “Remove”: you don't pay for removed pages.

Paying and vouchers

How do I pay?

On Stripe's secure payment page, with PayPal, credit card, Apple Pay, Google Pay, Wero or Klarna. You don't need an account with us. You can download the PDF right after.

How much is a coloring book?

€1.99 per page, at most €9.90 up to 12 pages, €14.90 up to 24 pages. The preview is free. You only pay once you like the book.

How do I redeem a voucher?

Enter the code under Redeem a voucher or at the checkout. If your book is bigger than the voucher, you only pay the difference.

Downloading and printing

Where do I find my book after buying it?

You can download the PDF right after paying. We also send you the link by e-mail. It works for 30 days, so best save the PDF right away.

How do I print the book?

The PDF is A4 and fits any normal printer. Slightly thicker paper (100 g/m² or more) keeps markers from bleeding through.

Giving it as a gift

Can I give the coloring book as a gift?

Yes, in three ways: make it yourself and give it with a gift page and a card, give a voucher, or let the whole family collect photos through a link. More under Give a coloring book. You just may not resell it.

Withdrawal and data

Can I withdraw from the purchase?

When that is possible is explained in the cancellation policy (in German). To withdraw, use the button “Withdraw from contract” at the bottom of every page.

What happens to my photos?

We only use them for your coloring book. They are stored on our servers in Germany and sent encrypted to our AI service OpenAI for drawing. We delete them automatically: 30 days after purchase, for a present 30 days after its first download, without a purchase even sooner. More in the privacy policy (in German).

More questions?

Write to us at admin@stiftezeit.de. If it's about a coloring book you bought, include the order number from your e-mail.

Write an e-mail